When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 08452 224 141, the dentists’ regulatory body for complaints about professional misconduct.
“I visit my hygienist, Donna, approximately every four months. I am a typical nervous patient but Donna is reassuring, kind and gentle. Although gentle, she gets the job done as...”
“Very impressed with this dentist practice. I am a newly registered patient. Registration was quick and easy. Very polite and approachable receptionist. Recently attended for a dentist appointment and then...”
“Such an easy experience from start to finish. Pain free at every step with my Invisalign journey. If you’re thinking about updating your smile then go in for a consultation,...”
“I have been a patient at West Street Dental for many years and recently chose to improve my smile with Invisalign in March. Nil & his team have been absolutely...”
“All of the staff were fantastic, including the receptionist who was able to quickly get me an emergency appointment. Friendly and reassuring, the care I received was professional and efficient....”
“Great service from the team, it has been good to have same the dentist over the past few years so continuity & awareness of your needs are maintained. I had...”