Please notify a member of staff if you notice any area of concern so immediate action can be taken.
Patient safety charter
Our practice has a safety culture which means that patient safety is at the forefront of everyone’s minds not only when delivering healthcare but also when setting objectives, developing procedures, purchasing new products and equipment. It is also a culture that is open and fair, where team members can discuss the challenges they face at work for the best interests of our patients. For patient safety we:
We run a clinical governance system which uses integrated risk management to identify, assess, analyse and manager all risks and incidents. The goal is continuous improvement in our care and service to you.
The Practice Manager has the overall responsibility at the practice. The team is supported through regular meetings, staff training, personal development and regular appraisals. The practice always welcomes questions, comments and suggestions from patients.
Please contact the practice manager if you have any questions or concerns.
“I visit my hygienist, Donna, approximately every four months. I am a typical nervous patient but Donna is reassuring, kind and gentle. Although gentle, she gets the job done as...”
“Very impressed with this dentist practice. I am a newly registered patient. Registration was quick and easy. Very polite and approachable receptionist. Recently attended for a dentist appointment and then...”
“Such an easy experience from start to finish. Pain free at every step with my Invisalign journey. If you’re thinking about updating your smile then go in for a consultation,...”
“I have been a patient at West Street Dental for many years and recently chose to improve my smile with Invisalign in March. Nil & his team have been absolutely...”
“All of the staff were fantastic, including the receptionist who was able to quickly get me an emergency appointment. Friendly and reassuring, the care I received was professional and efficient....”
“Great service from the team, it has been good to have same the dentist over the past few years so continuity & awareness of your needs are maintained. I had...”